At GNANANETRA, we strive to provide high-quality services that meet and exceed our clients’ expectations. We understand that situations may arise where a refund is requested.
Please read this Refund Policy carefully to understand your rights and obligations.
General policy
Due to the nature of service-based work, we do not offer refunds for services that have already been rendered or partially completed. However, we are committed to client satisfaction and will work with you to resolve any concerns.
Refund eligibility
You may be eligible for a full or partial refund if:
- The service has not yet been initiated.
- A cancellation request is made at least 7 days before the scheduled service start.
- The deliverables clearly fall short of the agreed-upon scope, and a resolution cannot be reached.
Refund requests must be made in writing to gncs.finance@gnananetra.com within 2 days of the service date or delivery.
Non-refundable situations
Refunds will not be issued under the following circumstances:
- Services already completed or substantially completed.
- Delays caused by the client’s failure to provide necessary information or access.
- Change of mind after the service has commenced.
- Packages or subscriptions that have been partially used.
Cancellations
Notify us in writing.
You may cancel your service by notifying us in writing. For recurring or retainer-based services, cancellation must be made with 30 days’ notice prior to the next billing cycle to avoid charges.
Dispute resolution
If you are unsatisfied with the outcome of a service, we encourage you to contact us directly so we can make it right. Our goal is to reach a fair and timely resolution.
Refund supportFor written refund requests and service concernsgncs.finance@gnananetra.com Read our Terms of Use